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A/E/C Pulse Blog
7.10.2018
Client Satisfaction, Project Management

Why the Most Common PM Practices are NOT the Best Practices

PSMJ recently surveyed more than 100 architecture and engineering firms to find out how project managers perform in two key areas: (1) How well PMs keep to their project budget, and (2) How well PMs..

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4.25.2018

How PM Performance Impacts Project Budget and..

How well do your firm's project managers achieve project budget performance and client satisfaction? This is among the..

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3.26.2018

Eight Keys to Servicing the Client Right Away

Architecture and engineering firms spend too much time chasing new clients, because this gets the juices flowing. But..

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1.23.2018

Why Value Pricing is the Only Way to Survive

In order to stay competitive in today’s marketplace, architecture and engineering professionals must price their design..

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11.14.2017

Difficult Clients vs. Bad Clients

Wouldn't it be wonderful if all our clients were great to work with? Unfortunately, if your architecture or engineering..

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7.26.2017

Create “Exit Barriers” to Keep Your Clients Loyal

Not too long ago, a Midwestern city considered changing engineering consultants after using the same firm for 25 years. ..

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10.12.2016

Client Success Rules!

As a client experience professional, I get caught up in the numbers. Client Effort Scores. C-SAT, NPS, etc. As an..

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