Now more than ever, it isn’t your experience that matters as much as it is their experience!
Where your architecture or engineering firm’s deep technical experience used to be a key differentiator, many clients will now assume (rightfully so or not) that all firms bring sufficient technical experience to the project.
They are looking for you to differentiate your firm through a client experience that is head-and-shoulders above your competition…rock-solid communication, predictable budget and schedule performance, etc.
Of course, it is easy to say that your clients get nothing but the best from you, but how can you prove it? Beyond testimonials or references that are always carefully selected because they will say the right thing. What if there were a robust and recognized award that underscored your commitment to a top-notch client experience? There is!
Get Recognized for Your Success!
PSMJ has announced the launch of the 2018 Premier Award for Client Satisfaction. Participating is as easy as purchasing one of our client feedback programs, operated through our partnership with the AEC client experience experts at Client Savvy. Each summer, we select the top performers from the AEC firms that have purchased and participated in a client feedback program. Premier Award for Client Satisfaction and other award winners will be recognized at PSMJ's THRIVE 2018 conference – a gathering of hundreds of AEC firm leaders from around the world, taking place October 22-24 in San Diego.
Harnessing the Power of Client Feedback
Winning the award is great, but just going through the client feedback program is a valuable way to get objective and actionable feedback from your clients…the sort of stuff that they say (good or bad) when you aren’t in the room! In fact, we often hear from your clients that the fact that you are even asking for candid feedback is impressive. Wouldn’t it be valuable if there was an easy and cost-effective way to:
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Stand out from the competition to win more work
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Make your firm more attractive as a merger or acquisition seller
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Give your firm credibility as a merger or acquisition buyer
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Attract top-notch talent to your proven client-centric culture
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Avoid the race to the bottom on fees because you deliver higher value
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Get clients referring you more work because they know you value their feedback
Here’s How to Get Started
We want to make it as easy as possible for you to uncover what your clients love about you (so you can give them more of the same) as well as uncover any problems or challenges that might be just under the surface. The feedback you receive will let you quickly take action (as needed). The process is really as simple as sending us a list of your most important clients to be surveyed. We’ll take it from there…administering an online survey through our partnership with Client Savvy.
Based on the size of your AEC firm, you have two easy and cost-effective options to get started:
