Seventeen architecture, engineering, and construction (A/E/C) industry leaders have been recognized for providing exemplary service to their clients.
PSMJ Resources, Inc. (PSMJ) has announced the winners of the 7th Annual Premier Award for Client Satisfaction. The Premier Award, presented in partnership with Client Feedback Tool, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost-effective solutions.
“In our industry, client satisfaction should always be your #1 priority,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “The results these winning firms received clearly indicate a passion for client care and a commitment to excellent service delivery. This award proves that these firms are among the best in the industry at keeping their clients happy, and I applaud their commitment to understanding the importance of client satisfaction.”
Seventeen firms were selected as stand-out winners:
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- Hoffmann Architects, Inc.
- Sunrise Engineering
- WHKS & Co.
- Robinson & Noble, Inc.
- Brasfield & Gorrie
- CDM Smith, Inc.
- Kleinfelder, Inc.
- Eppstein Uhen Architects
- HVJ Associates, Inc.
- The Kleingers Group
- Patterson & Dewar Engineers, Inc.
- Shive-Hattery
- SWCA Environmental Consultants
- Universal Engineering Sciences, Inc.
- Earles Architects and Associates
- McDonald York Building Company
- Neumann Monson Architects
There were also nine Honorable Mention winners: Geo-Hydro Engineers, Inc.; Reiss Engineering; SSP Architectural Group; Array Architects; Coffman Engineers, Inc.; Davis Bews Design Group; FreemanWhite, a Haskell Company; McCarthy Building Companies; and MSA Professional Services.
In its seventh year, the Premier Award participants included firms from the United States and Canada, many with international offices, making this a truly global competition. The firms included architects, engineers, geo-scientists, environmental consultants, and others - creating a diverse cross-section of professional services.
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores. The average evaluation of the award winning firms as a group centered in the range of “Exceeded Expectations” thus, making them significantly more client-focused than the other firms. In fact, none of the identified winners had a single score below “Acceptable.”
In celebration of this achievement, PSMJ Resources will formally recognize the Premier Award winners at THRIVE 2016 - THE A/E/C INDUSTRY SUMMIT to be held October 12-14 in Nashville.
This is just one of the many reasons why you should join us in Nashville! Over the years, CEOs, CFOs, COOs, and other senior-level A/E/C firm leaders from around the world have made sure they don’t miss out on this unique two-day event. In fact, we see many firm leaders come with five, ten, or more members of their leadership team to absorb all that the conference has to offer.
