Recently, here at PSMJ Resources, we have engaged in two studies on project management and business development best practices, and how they impact client satisfaction. However, the best benchmarks for knowing if clients are satisfied, more often than not, come in direct feedback from the clients of architecture, engineering, and construction firms themselves.
That is why PSMJ is pleased to announce the winners of the 6th Annual Premier Award for Client Satisfaction.
The Premier Award for Client Satisfaction, presented in partnership with Client Feedback Tool, honors A/E/C firms that provide their clients with top quality communications, impressive performance, and cost effective solutions.
“One consistent theme amongst the A/E industry’s most successful firms is a commitment to client satisfaction,” says Frank A. Stasiowski, FAIA, founder and CEO of PSMJ Resources. “But, more than just a commitment, the winners of our Premier Award for Client Satisfaction have the proof to show that they really deliver on expectations. Their passion truly differentiates them from their peers and we applaud them for setting the standard for others to reach.”
The following 19 firms (listed in alphabetical order) were selected as stand-out winners:
There were also nine Honorable Mention winners: CDM Smith, Coffman Engineers, Inc., Freese and Nichols, Inc., GDA Engineers, HOK, Hurt & Proffitt, Jones & DeMille Engineers, Reiss Engineering, Inc., and SWCA Environmental Consultants.
In its 6th year, the Premier Award participants included firms from the United States and Canada, many with international offices, making this a truly global competition. The firms included architects, engineers, geo-scientists, environmental consultants, and others—creating a diverse cross-section of professional services.
Winners were selected based on both the quality of feedback received and the quantity of replies. Feedback quality is measured by score, but also by consistency and the ability to avoid abnormally low scores.
In celebration of this achievement, PSMJ Resources will formally recognize the Premier Award winners at their 2015 A/E/C Industry Summit in San Francisco, December 3-4.
